So Darling FAQs

Hello Darling! Thanks for reaching out for assistance! Below are some of our most asked questions & answers :)

I'm having trouble with pressing the prints

Here is a link to our full description of pressing instructions. Please read carefully, there are some troubleshooting tips included there:

www.sodarlingscreens.com/pages/pressing-instructions

What is the current Turnaround time?

- Our TAT is in the banner at the top of our website.

Our processing time for ready to ship stock prints is up to 1-2 business days, (not including weekends/holidays) for orders containing only ready to ship prints

Customs and pre-sales are a 5-7 business day TAT.

SUBLIMATION TRANSFERS: 3-5 business days

If you order ready to ship prints with made to order prints, none will ship until made to order prints are ready to ship.

We will email you a confirmation once it ships and that will include tracking information as well.

We do not currently offer any rush shipping options. All orders ship in the order received. 

 - What are business days? 

Business days are only counted Monday - Friday, not including weekends or holidays.

For example: Order placed on a Thursday. Friday is 1st business day, Monday is 2nd business day. If there is a federal holiday during that timeframe, add an extra day. 

My package has shipped but I haven't gotten it yet, or my package arrived damaged:

- Shipping issues can only be answered by the USPS. We only have the same tracking information you do from USPS. We don't have any additional info about why a package is moving slowly in transit, took an odd detour, or is mis-scanned. The best course of action is calling your local post office to inquire.

Route transit insurance is available for purchase in your cart at checkout. 

If you did purchase Route on your order that you are having transit issues with, you can file a claim with Route here: https://claims.route.com 

You can file a claim with Route for the following reasons: 

- package is significantly delayed in transit and has not moved or updated in tracking for at least a week

- tracking says delivered but it was not

- package arrived damaged and the prints inside are not usable

My package is missing transfers or I got the wrong items

We are super sorry if we got your order wrong, we do our best to get every order 100% accurate. Please let us know within 3 days after delivery of any issues with your order being incorrect. This helps eliminate the possibility of customers misplacing items over time or forgetting they did get a print, etc. 

Can I cancel, exchange, add to, or combine my orders?

- Unfortunately we do not accept cancellations, or exchanges. We also are not able to combine orders if you order more than once and want them shipped together. We will ship each order separately. Because our current TAT is very quick, we also cannot add onto an existing order. 

How do restocks work?

If a print is sold out and we plan on restocking it, we will list a restock date right in the title of the print. MOST PRINTS DO NOT RESTOCK

If it's sold out with no restock date listed, it either is not restocking, or we haven't processed it yet to decide if it is restocking. Please check back

You can sign up for restock alerts on sold out products by clicking on the product and filling out the restock alert email box. You will get an email as soon as that product is back in stock. 

Do you do custom orders?

- We offer custom dtf gang sheets of your uploaded designs

- We also offer custom re-prints of designs we had but are no longer restocking under the customs tab on the website. 

www.sodarlingscreens.com/collections/custom-screen-prints