So Darling FAQs

Hello Darling! Thanks for reaching out for assistance! Below are some of our most asked questions & answers :)

 

I'm having trouble with pressing the prints

Here is a link to our full description of pressing instructions. Please read carefully, there are some troubleshooting tips included there:

www.sodarlingscreens.com/pages/pressing-instructions

 

What is the current Turnaround time?

- Our TAT is in the banner at the top of our website.

Our processing time for ready to ship stock prints is up to 1-2 business days, (not including weekends/holidays) for orders containing only ready to ship prints

Customs and 1-2 business day TAT.

Pre-sale items are 5-7 business day TAT

SUBLIMATION TRANSFERS: 1-2 business days

If you order ready to ship prints with made to order prints, none will ship until made to order prints are ready to ship.

We will email you a confirmation once it ships and that will include tracking information as well.

We do not currently offer any rush shipping options. All orders ship in the order received. 

 - What are business days? 

Business days are only counted Monday - Friday, not including weekends or holidays.

For example: Order placed on a Thursday. Friday is 1st business day, Monday is 2nd business day. If there is a federal holiday during that timeframe, add an extra day. 

 

My package has shipped but I haven't gotten it yet, or my package arrived damaged:

- Shipping issues can only be answered by the USPS. We only have the same tracking information you do from USPS. We don't have any additional info about why a package is moving slowly in transit, took an odd detour, or is mis-scanned. The best course of action is calling your local post office to inquire.

Shipsurance is available for all orders. 

 

We can start a claim filing for damage as soon as you contact us, and we can file a claim for missing in transit after the package has shown no further movement in tracking for at least 10 days. We will start the claim filing and shipsurance will contact you to finalize the claim.  

My package is missing transfers or I got the wrong items

We are super sorry if we got your order wrong, we do our best to get every order 100% accurate. Please let us know within 3 days after delivery of any issues with your order being incorrect. This helps eliminate the possibility of customers misplacing items over time or forgetting they did get a print, etc. 

 

Can I cancel, exchange, add to, or combine my orders?

- Unfortunately we do not accept cancellations, or exchanges. We also are not able to combine orders if you order more than once and want them shipped together. We will ship each order separately. Because our current TAT is very quick, we also cannot add onto an existing order. 

 

How do restocks work?

If a print is sold out and we plan on restocking it, we will list a restock date right in the title of the print. MOST PRINTS DO NOT RESTOCK

If it's sold out with no restock date listed, it either is not restocking, or we haven't processed it yet to decide if it is restocking. Please check back

You can sign up for restock alerts on sold out products by clicking on the product and filling out the restock alert email box. You will get an email as soon as that product is back in stock. 

 

Do you do custom orders?

- We offer custom dtf gang sheets of your uploaded designs

- We also offer custom re-prints of designs we had but are no longer restocking under the customs tab on the website. 

www.sodarlingscreens.com/collections/custom-screen-prints

 

***  INTERNATIONAL CUSTOMERS MAY BE RESPONSIBLE FOR ADDITIONAL TAXES AND DUTIES VIA THEIR COUNTRIES CUSTOMS REQUIREMENTS. WE ARE NOT RESPONSIBLE FOR THESE IMPOSED FEES. ORDERS WILL NOT BE REFUNDED OR ACCEPTED AS RETURNED FOR FAILURE TO PAY YOUR VAT. 
We currently ship to the US and its territories, Canada, Australia, and the UK.